We deliver Australia wide through Australia Post, using Australia Post standard post satchels.
The standard satchel will have a tracking number that will be emailed to you.
As we are located in a rural area, please allow between 5-10 days to receive goods once they have been dispatched. Postage to some rural areas may take longer.
Orders are shipped during business hours Monday-Friday except public holidays. (WST)
Orders received on weekends will be processed the following Monday. (excluding public holidays, where they will be processed the next business day)
In the unlikely event there is an error due to Australia Post Supertubes Surf Co. do not take responsibility. It is the customers responsibility to contact Australia Post in regards to any issues associated with freight.
All postage costs for returns other than damaged goods are the responsibility of the customer
If an item is deemed by us to be faulty we will reimburse the freight cost